Privacy Policy for Diamond Heating & Cooling
Effective Date: 14 May 2025
At Diamond Heating & Cooling, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
We may collect the following types of information:
Personal Information
Name, address, email address, phone number, and other contact details provided by you when requesting services or contacting us.Service Information
Details of services requested, service locations, and communications regarding your service needs.Automatically Collected Information
Information such as IP address, browser type, operating system, and browsing behavior when you interact with our website.
2. How We Use Your Information
We use your information to:
Provide and manage our HVAC services
Communicate with you regarding appointments, service updates, and promotions
Improve our website and customer experience
Comply with legal obligations
We will not sell, rent, or share your personal information with third parties for their marketing purposes.
3. Sharing of Information
We may share your information with:
Trusted service providers assisting in the delivery of our services (e.g., scheduling software, payment processors)
Legal authorities if required by law or to protect our rights and property
All third parties are required to maintain the confidentiality and security of your information.
4. Data Security
We take reasonable steps to protect your information from unauthorized access, use, or disclosure. However, no data transmission over the Internet or wireless network can be guaranteed to be 100% secure.
5. Your Choices
You have the right to:
Access, update, or delete your personal information
Opt-out of receiving promotional communications by contacting us directly
6. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to improve user experience. You can control cookie settings through your browser preferences.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
8. Children's Privacy
We do not knowingly collect information from children under the age of 13. If we become aware that we have inadvertently received such information, we will delete it.
9. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with the updated effective date.