Privacy Policy

This Privacy Policy describes our policies and procedures regarding the collection, use, and disclosure of your information when you use our service and informs you about your privacy rights and how the law protects you. We use your personal data to provide and improve the service. By using the service, you agree to the collection and use of information in accordance with this Privacy Policy. 

Interpretation and Definitions  

Interpretation  

Words with capitalized initial letters have meanings defined under the following conditions. The following definitions apply regardless of whether they appear in singular or plural forms.

Definitions  

• Account: A unique account created for you to access our service or parts of our service.  
• Affiliate: Any entity that controls, is controlled by, or is under common control with a party.  
• Company (referred to as “We”, “Us”, or “Our” in this agreement): Refers to Diamond Heating & Cooling Services, Inc, 4485 N Cherry St, North Carolina, USA.  
• Cookies: Small files placed on your computer, mobile device, or other devices by a website, containing your browsing history and other uses.  
• Country: Refers to North Carolina, United States.  
• Device: Any device that can access the service, such as a computer, cellphone, or digital tablet.  
• Personal Data: Any information that relates to an identified or identifiable individual.
• Service: Refers to the website www.diamondheatcool.com.  
• Service Provider: Refers to any third party processing data on behalf of the company, facilitating the service, or assisting in analyzing how the service is used.  
• Usage Data: Data collected automatically, either generated by using the service or from the service infrastructure itself.  
• You: The individual using the service, or the company/legal entity on whose behalf the individual is using the service.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data  

While using our service, we may ask you to provide us with personally identifiable information that can be used to contact or identify you. This may include, but is not limited to:

• Email address
• First and last name
• Phone number
• Address, State, ZIP/Postal code, City

Usage Data  

Usage Data is collected automatically when using our service and may include:

• IP address, browser type, and version
• Pages of our service visited, time spent on pages, date and time of visits, unique device identifiers
• Diagnostic data

Opt-In Consent for SMS Messages

Phone Number Collection and Consent  

If you provide your phone number via a form on our website, you are opting in to receive SMS messages and notifications from us. By submitting your phone number, you authorize us to send you text messages related to the service. Message and data rates may apply. You can opt out at any time by replying “STOP” to any message we send you.

SMS Privacy Statement  

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Tracking Technologies and Cookies

We use cookies and similar tracking technologies to monitor activity on our service and store certain information. Cookies can be “Persistent” or “Session” cookies. Persistent cookies remain on your device when you go offline, while session cookies are deleted when you close your web browser.

For more information about the cookies we use and your choices, please visit our Cookies Policy.

Use of Your Personal Data

The company may use personal data for the following purposes:

• To provide and maintain our service, including monitoring its usage.
• To manage your account and provide services as a registered user.
• To contact you via email, telephone calls, or SMS for service-related purposes.
• To notify you about news, special offers, and general information about similar goods and services.
• For business transfers, mergers, or acquisitions.

Disclosure of Your Personal Data

We may share your personal information in the following situations:

• With service providers, affiliates, and business partners.
• During a merger or sale of assets.
• In compliance with legal obligations or valid requests by public authorities.

Retention of Your Personal Data

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and comply with legal obligations.

Security of Your Personal Data

We strive to use commercially acceptable means to protect your personal data but cannot guarantee its absolute security.

Children’s Privacy

Our service is not directed at children under 13. We do not knowingly collect personal data from anyone under 13. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us.

Changes to this Privacy Policy

We may update our Privacy Policy periodically and will notify you by posting the updated version on this page. You are advised to review this policy periodically.

Contact Us  

For any questions regarding this Privacy Policy:  

• Email: office@diamondheatcool.com  
• Phone: 336-817-1704